Terms & Conditions

 

YOUR RESPONSIBILITIES

Prior to your activity each participant must complete the registration and medical disclosure form.

  • Disclose any pre-existing injuries or medical conditions you may have e.g. epilepsy, back injuries etc.

  • Understand and sign Risk Acknowledgement and Waiver.

*These documents may be provided digitally

 

During the activity you must follow all instructions from our staff and you MUST ask if you don’t understand.

 

PAYMENT

Bookings made online are considered firm. For email bookings our staff will contact you to confirm availability. Credit card details are required to confirm your phone or email booking. By giving us your Visa or MasterCard details, you agree for us to take full payment from your credit card, these bookings will be confirmed on receipt of deposit or full payment per person and a completed booking form. The balance of fees is due 14 days prior to the start of your trip. In the event of a booking made within 14 days, the full amount is payable when booking.

 

BOOKINGS FOR PRIVATE GUIDING

Bookings for private programs must be made for specific dates. The period of time booked is the period that must be paid for, regardless of weather and/or other circumstances that may alter the itinerary. For example, if your booking is for 4th to 10th January inclusive, the guide fee applicable is 7 days.

 

INVOLUNTARY EXTENSION OF YOUR TRIP

If a trip is involuntarily lengthened by bad weather (the guided party being unable to safely leave the mountain venue), a standby rate of 75% of normal guiding rates may be charged.

 

REFUNDS AND CANCELLATIONS

Cancellations can be made by calling +64 27 477 9393 or emailing info@climbingqueenstown.com

Date and time change requests by you are subject to availability and are at our discretion. There is no change fee however deals and discounts may not be valid for your new booking.

 

PRIVATE GUIDING, INSTRUCTIONAL COURSES AND ALPINE TRIPS

No refunds are granted for medical or fitness reasons or if trips are voluntarily reduced in length except in exceptional circumstances. If weather and/or conditions require the trip itinerary to be modified no refund is due. Some trip costs may be returned if they have not been incurred.

 

For cancellations received prior to the commencement of your trip, the following conditions apply:

  • Cancellation received 30 days or less prior to commencement, no refund will be made.

  • Cancellations within 31 – 60 days prior to commencement, a full refund of fees paid, less a cancellation fee of NZ$1,000.

  • Cancellations 61 or more days prior to commencement, a refund of fees paid, less a cancellation fee of NZ$500.

HALF AND FULL DAY GROUP ACTIVITIES

For cancellations received prior to the commencement of your trip, the following conditions apply:

  • Cancellation received 48 hours or less prior to commencement, no refund will be made

  • Cancellation received more than 48 hours prior commencement, a full refund of fees paid, less a cancellation fee of NZ$50 per person.

In the event of adverse weather trips may run as scheduled, or an alternative activity may be provided. If the weather precludes any activity,  you will be offered an alternative day or you will be fully refunded.

 

If your half or full day activity is cancelled by us due to minimum numbers not being met or any other reason, you will be offered an alternative day or you will be fully refunded.

 

TRAVEL INSURANCE

We strongly recommend travel insurance, to cover against cancellation and potential loss of payment/deposits. We accept no responsibility for illness or personal accidents, or evacuation costs if necessary. The New Zealand Accident Compensation Commission will cover rescue costs in the case of some accidents, but not evacuation due to medical or pre-existing conditions.

 

PRICING

All prices are in New Zealand Dollars and inclusive of 15% GST (Goods and Service Tax). We do not accept payment in any other currency. Your card issuer may apply charges for converting currency. These charges are applied by your card issuer, we accept no responsibility for these. We reserve the right to change our prices without notice.