Terms & Conditions

Risk Acknowledgement

All activities are offered by or through BCWanaka Ltd, currently trading as; Basecamp Adventures, Climbing Queenstown, Wanaka Rock

General

All activities are offered by or through BCWanaka Ltd, currently trading as; Basecamp Adventures, Climbing Queenstown, Wanaka Rock
A briefing / induction is required for each activity and every guest must participate in this.
The activities (including but not limited to briefings, directions and instructions) will be conducted in english (occasionally both staff and client have another common language, this may be used from time to time) and it is your responsibility to seek clarification if you don’t understand at any time.
BCWanaka Ltd reserves the right to update the terms and conditions from time to time, the updated version will be published immediately here
Update history: April 2024 – wording changes and addition of general infomation, no policy change at this time.

Risk Acknowledgement

All activities offered by or through Basecamp Adventures (BCWanaka Ltd) inherently involve risks; such as; falling from height, Avalanche (winter alpine activities), items/rocks falling (all outdoor activities) and associated hazards; such as, cliff edges, slippery/uneven ground, extreme weather including temperature and other users of the area. This may result in serious injury or death. The staff and management of Basecamp Adventures take all steps reasonably practicable to identify and mitigate these.
Participants must understand that these steps may involve them and that they must, follow Basecamp Adventures instructions and recommendations at all times, including the use of any equipment; supplied by Basecamp Adventures and their own. they must also understand that the final decision about whether to partake in these activities is theirs; however, Basecamp Adventures staff have the right to withdraw any person from any activity who in their opinion is likely to endanger themselves or others. Basecamp Adventures reserves the right to cancel, postpone, stop or decline to start any activity for any reason.
By accepting these terms and conditions you are here by acknowledging the above

Your Responsibilities

Prior to your activity each participant must complete the registration and medical disclosure form and must understand and sign Risk Acknowledgement and Waiver. These documents may be provided digitally.

For all activities you must disclose any pre-existing injuries or medical conditions you or those you are responsible for, may have e.g. epilepsy, back injuries etc.

During the activity you must follow all instructions from our staff and you MUST ask if you don’t understand. In the event that you loose or damage Basecamp Adventure’s equipment, facility or vehicle – you will be charged for repair or replacement.

Concerns or complaints

If you are dissatisfied with our services or have any safety concerns, please fill out this form.

Payment

Bookings made online are considered firm.
For email bookings our staff will contact you to confirm availability.
Phone bookings are either considered firm or conditions such as credit card details, deposit or full payment via invoice, a completed booking form and/or email comfermation will be required. This will be clear during your conversation.

When credit card details are required to confirm your booking, by giving us your Visa or MasterCard details, you agree for us to take full payment from your credit card. These bookings will be confirmed on receipt of deposit or full payment per person.

The balance of fees is due 14 days prior to the start of your trip. In the event of a booking made within 14 days, the full amount is payable when booking.

Where family group rates are an option a family is defined as 1 or 2 adults only, with the remander of the family group being children under the age of 18 years old

Pricing

All prices are in New Zealand Dollars and inclusive of 15% GST (Goods and Service Tax). We do not accept payment in any other currency. Your card issuer may apply charges for converting currency. These charges are applied by your card issuer, we accept no responsibility for these. We reserve the right to change our prices without notice.

Refunds and Cancellations

Cancellations can be requested by calling +64 3 443 1110 or emailing [email protected]

Date and time change requests by you are subject to availability and are at our discretion. There is no change fee however deals and discounts may not be valid for your new booking.

Bookings for Private Guiding

Bookings for private programs must be made for specific dates. The period of time booked is the period that must be paid for, regardless of weather and/or other circumstances that may alter the itinerary. For example, if your booking is for 4th to 10th January inclusive, the guide fee applicable is 7 days.

Involuntary extension of your trip

If a trip is involuntarily lengthened by bad weather (the guided party being unable to safely leave a venue), a standby rate of 75% of normal guiding rates may be charged.

Private Guiding, Instructional Courses and Alpine Trips

No refunds are granted for medical or fitness reasons or if trips are voluntarily reduced in length except in exceptional circumstances. If weather and/or conditions require the trip itinerary to be modified no refund is due.

For cancellations received prior to the commencement of your trip, the following conditions apply:

Cancellation received 30 days or less prior to commencement, no refund will be made.
Cancellations within 31 – 60 days prior to commencement, a full refund of fees paid, less a cancellation fee of $50 plus 2% of full price.
Cancellations 61 or more days prior to commencement, a refund of fees paid, less a cancellation fee (2% of full price) .

Half and Full Day Group Activities

For cancellations received prior to the commencement of your trip, the following conditions apply:

Cancellation received 48 hours or less prior to commencement, no refund will be made
Cancellation received more than 48 hours prior commencement, a full refund of fees paid, less a cancellation fee of NZ$50 per person.

In the event of adverse weather trips may run as scheduled, or an alternative activity may be provided. If the weather precludes all activity, you will be offered an alternative day or you will be fully refunded (less the 2% booking fee).

If your half or full day activity is cancelled by us due to minimum numbers not being met or any other reason within our control, you will be offered an alternative day or you will be fully refunded.

Covid 19 (and Other Restrictions Beyond Our Control)

For cancellations required due to restrictions beyond our control for example government imposed covid 19 restrictions

You will be offered credit for an alternative day(s), in situations where credit is not appropriate a full refund (less a 2% booking fee) will be offered.

Travel Insurance

We strongly recommend travel insurance, to cover against cancellation and potential loss of payment/deposits. We accept no responsibility for illness or personal accidents, or evacuation costs if necessary. The New Zealand Accident Compensation Commission will cover rescue costs in the case of some accidents, but not evacuation due to medical or pre-existing conditions.