Terms and Conditions

Your Responsibilities

Tell us of any pre-existing injuries or medical conditions you may have e.g. epilepsy, back injuries etc.

  • Follow all instructions from Climbing Queenstown staff, ask if you don’t understand.
  • Each member of the group to complete the Climbing Queenstown Registration and medical form.
  • Each member of the group to understand and sign Climbing Queenstown Risk Acknowledgement and Waiver.
  • These documents may be provided digitally

Bookings and Cancellation Policy

Bookings made online and by phone are considered firm, for email bookings our staff will contact you to confirm availability. Credit card details may be required to hold your phone or email booking. By giving us your Visa or Mastercard details, you agree for us to take full payment from your credit card.

Cancellations can be made by calling +64 027 477 9393 or emailing operations@climbingqueenstown.com

If you cancel your booking 48hrs or more in advance of your adventure, a $5 administration fee may be charged, the remainder of the amount you paid will be promptly refunded. For bookings cancelled within 48hrs of your trip, or if you do not turn up, no refund will be issued.

Date and time change request by you are subject to availability and are at our discretion. There is no change fee however, deals and discounts may not be valid for your new booking.

If your Climbing Queenstown trip is cancelled by us due to inclement weather, minimum numbers not being met or any other reason, you will be offered an alternative day or you will be fully refunded.

 

Pricing

All prices are in New Zealand Dollars and inclusive of 15% GST (Goods and Service Tax). We do not accept payment in any other currency. Your card issuer may apply charges for converting currency. These charges are applied by your card issuer, we accept no responsibility for these. We reserve the right to change our prices without notice.